Service Reviews For Sport Clips Haircuts of Charlottesville

1 rating

So, I go in for a haircut and sign in using the in store system. There are two people already there, so I figure the wait won't be long. When I was the last person waiting in the wait room, I hear one of the two stylists tell a walk in customer it will be a two and a half hour wait. Wait, what??? I look around and I'm the only one there. I ask the stylist if I am going to have to wait two and a half hours. She says, yes, because everyone ahead of me put their name in using the app. So, even though I was the only person there, I was going to have to wait. One of the two stylists even looked at me, then said she was going to take a break. It doesn't take more than five minutes to cut my hair (what's left of it - I'm 57). I have never seen such poor customer service in all my life. I can honestly say I will NEVER go back to Sports Clips. I was infuriated to no end. I own my own independent business, and I would NEVER be able to get away with such poor customer service. Sadly, it's just what you expect anymore from big companies. Your satisfaction doesn't mean much anymore, and the fact that I will never go back probably doesn't make any difference to them.

Rated 1.0 out of 5.0 based on 1 Client reviews

1
Keith S. | June 11, 2022 Service

"So, I go in for a haircut and sign in using the in store system. There are two people already there"